Conditions de livraison, d'annulation et de remboursement

1. Nature of the Product and Delivery

The products sold on İlanyap are digital credit packages / subscription plans. There is no physical shipment. Once your payment is approved, the purchased credits are added to your account instantly and automatically (electronic delivery). Delivery is therefore completed immediately at the moment of payment.

2. Right of Withdrawal and Its Exception

Under the Distance Contracts Regulation, consumers have a 14-day right of withdrawal. However, pursuant to Article 15/1-ğ of the same Regulation, the right of withdrawal cannot be exercised for services that are started with the consumer’s approval and for digital content not supplied on a physical medium. Since the service begins the moment credits are added and used, the right of withdrawal does not apply to credits that have been used. This is expressly confirmed by the consumer during purchase.

3. Cancellation and Refund

• If you have not used any of the purchased credits, you may request a full refund within 14 days of purchase.
• If part of the credits has been used, the amount corresponding to the unused credits is refunded; used credits are non-refundable.
• Subscription plans can be cancelled at any time; they are not renewed for the following period.
• Approved refunds are returned to the same card/account used for payment, generally within 1–10 business days depending on your bank.

4. How to Request

For cancellation/refund requests, contact us at info@ilanyap.com or +90 212 706 36 94 with your order details. You may also apply to the Consumer Arbitration Committee / Consumer Court within the legal monetary limits.

5. Seller

Ömer Ayaz (İlanyap) — info@ilanyap.com.